Do you like solving problems, working with your hands, and making a real impact for people every day? A career in HVAC could be exactly what you’re looking for. HVAC technicians are trusted experts who keep homes and businesses running smoothly … and no two days are ever the same for them.

Whether you’re starting out or thinking about a career change, here’s a look at what life is really like in the field and why so many technicians choose to grow their careers with us.

Getting Started

The day usually begins early, typically around 7:00 or 7:30 a.m. Technicians check their schedule, either through a quick call with dispatch or via a mobile platform that lists job details, customer notes, and any special requirements. Once their plan is set, they stock up on tools, materials, and any supplies they might need. Some technicians are headed to one job site for the day, like a new system installation, while others are tackling several service calls across residential and commercial properties.

The Work Itself

HVAC technicians wear a lot of hats. They install heating and cooling systems, perform regular maintenance, and make repairs when things go wrong. One day might involve installing ductwork and wiring in a brand-new building. The next might mean climbing into an attic to replace a worn-out part or diagnose a system that isn’t running right.

And while every job is different, the goal is the same: make sure the system is running safely, efficiently, and reliably.

Some technicians specialize in residential work, others focus on commercial or industrial systems. Some are experts with refrigeration or geothermal setups. No matter the specialty, it’s hands-on work that blends technical expertise with real-world problem solving.

To see a real day in the life of an HVAC technician and the work performed, check out this video!

Tools of the Trade

To do their job, HVAC technicians rely on a mix of classic tools and high-tech gear, including:

• Essential hand tools – screwdrivers, pliers, and wrenches
• Diagnostic gear – multimeters, thermal imaging cameras, and refrigerant gauges
• Safety equipment – gloves, goggles, and respirators

We also equip our team with the technology they need to stay connected, informed, and efficient. Field management apps help technicians access schedules, update job notes, and communicate with dispatch on the go.

More Than Mechanics: The Human Side of the Job

One thing that might surprise people: HVAC technicians don’t only fix machines; they work with people, too.

Customer service is a huge part of the job. That means showing up on time, explaining the issue in simple terms, listening carefully to concerns, and keeping homeowners or business managers in the loop. It also means being calm and professional when someone’s heat goes out during a cold snap or their AC fails in the middle of summer.

We know soft skills like empathy, patience, clear communication, and respect matter just as much as technical ones. Whether you’re explaining a repair, offering maintenance tips, or walking a customer through their options, how you say something is just as important as what you say.

Wrapping Up

At the end of the day, technicians document their work, update customer records, and check in with dispatch to close out service calls. If follow-up appointments are needed, they help get those scheduled. Then it’s time to clean and organize their tools, restock any supplies, and review the next day’s schedule. Some might return to the office, others head home from the field.

Teamwork Makes the Difference

Even though technicians spend much of the day in the field, they’re never working alone. Support from dispatch, supervisors, and teammates is a constant. While a lot of communication happens through calls, texts, or apps, face-to-face time still matters. That’s why we encourage office visits, ride-alongs, and regular team meetings. Open communication helps everyone stay aligned and feel heard.

Mentorship is also a big part of our culture. Whether you’re a brand-new apprentice or a seasoned pro, there’s always someone to learn from and someone who can learn from you.

“It’s up to you how far you wish to go in your trade or at Lee Company.”

– Billy C., HVAC Technician Level 3

Investing in Growth

We’re committed to helping our people grow. Through in-house training, technicians can access free trade training and licensing prep while still earning a paycheck. Our four-year hands-on program leads to an accredited journeyman license and internationally recognized certification at no cost to you.

Community involvement matters to us, too. From volunteering to team events, we’re committed to giving back and making a positive impact together.

Simply put: if you want a long-term career with room to grow, we’re here to support your journey.

“Starting out as a helper gave me a real appreciation for every step of the journey. Now, in a leadership role, the most rewarding part is seeing people on my team grow in their careers. Being part of their success means as much to me as my own.”

– Sam C., HVAC Field Supervisor

Want to learn more about why people choose to work here? Check out our blog.

Start Building Your Career

If you’ve ever wondered what it’s like to build a career with purpose, one that blends technical skill, customer care, and constant learning, HVAC might be the path for you. And if you’re looking for a company that values your growth and supports your success, we’d love to have you!