In response to an urgent situation at a Chattanooga facility, Lee Company’s teams displayed outstanding teamwork. A technician restored partial power after an electrical panel failure, while the procurement team creatively sourced replacement materials, reducing a six-month lead time to just five days. Exceptional dedication and resourcefulness!

Customer Goals:

• Minimize Downtime: Ensure essential services remain operational despite unexpected equipment failures.
• Quick Resolution: Resolve critical issues rapidly to maintain normal operations and avoid long-term disruptions.
• Access to Resources: Obtain necessary parts and materials swiftly, even when they are hard to find.

Solutions:

• Immediate Response: The team quickly took charge, restoring partial power and stabilizing the situation.
• Resourcefulness in Procurement: Coordinated efforts among procurement and technical teams to source a replacement panel from multiple vendors and states.
• Team Collaboration: Five technicians from different teams worked together, demonstrating effective teamwork and communication to solve the problem.

Results:

• Reduced Lead Time: Managed to reduce the expected lead time from six months to just five days.
• Customer Satisfaction: Successfully restored full operations in a timely manner, ensuring the customer’s needs were met.
• Maintained Critical Services: Ensured critical areas of the facility remained operational, demonstrating commitment to customer service and reliability.

Smart People. Dedicated Partners. Creative Solutions.