To prevent costly downtime and ensure safety after a propane line leak in a high-risk zone, the customer turned to us for an urgent solution. We rapidly deployed a cross-functional team, installed a corrosion-resistant poly pipe along a new route, and had the customer fully operational within days, earning trust and a long-term partnership through swift, seamless execution.

Customer Goals:

• Restore Propane Supply Immediately: The customer experienced a sudden pressure drop in a 25-year-old propane line feeding all production equipment.
• Avoid Prolonged Downtime: Each day offline resulted in significant financial losses, estimated $1M+.
• Ensure Safety in a High-Risk Environment: The leak was suspected to be in a high-traffic loading zone near storm drains, requiring swift and secure resolution.

Solutions:

• Parallel Line Installation with Poly Pipe: After locating the leak in aging metal piping, Lee Company recommended replacing the line with a new corrosion-resistant poly pipe along a
  parallel route.
• Rapid Cross-Functional Deployment: Within three hours, Lee Company mobilized plumbing installers, welders, excavators, and leadership to assess the site and initiate repair work.
• Streamlined Communication: A single point of contact enabled seamless coordination with Lee Company’s teams, ensuring uninterrupted response and execution.

Results:

• The customer was fully operational by Tuesday morning, thanks to continuous work throughout the holiday weekend.
• The leak was safely contained, new connections made, and the system pressurized and tested to code, all with no incidents.
• The quick response and successful delivery strengthened trust and paved the way for an ongoing partnership.

Customer Quote:

“After determining we had a leak in the old line, we decided to abandon the old line and lay new pipe for the facility. All teams did a great job working together to get us up and running in a short period of time. Great job by Lee Company coming together to get us running again.”

Jim Durbin
Manufacturing Engineering Supervisor/Facilities

Smart People. Dedicated Partners. Creative Solutions.