Giving Thanks for Proactive Support

Bargain Hunt store front

Challenge:

On the morning of Thanksgiving 2019, an alarm came in to Lee Company’s virtual support center, noting that all 13 HVAC units at the Bargain Hunt store in Southhaven, Miss., were out of commis- sion. The Bargain Hunt team was off work for the holiday, but Lee Company knew the issue couldn’t wait: The store had to be ready for Black Friday, the busiest shopping day of the year.

Solution:

LeeStat, a 24/7 monitoring program that combines real-time data with preventive maintenance, sound- ed the alarm and the Lee Company team took action. After sending a notification to Bargain Hunt, the Lee Company predictive analytics specialist on duty proactively asked the local utility to investigate the issue. The gas company said no irregularities could be identified, but sent a technician to the site to check, just in case.

Results:

The LeeStat alarm was right on the money. When the utility team arrived at the Southhaven facility, they discovered that a driver had backed into the gas meter behind the store, then turned it off! With the gas off, there were no leaks; so, no alarms sounding at the utility company. Fortunately, the utility crew was able to fix the broken meter and restore the gas immediately.

LeeStat To The Rescue:

The LeeStat alarm that triggered action is one of many notifications the system provides. The Lee Company team filters incoming data to ensure customers are only notified of issues that require their attention, an approach that saves LeeStat customers valuable time and helps prevent alarm fatigue.

As a trusted Bargain Hunt partner, Lee Company was in the midst of an energy-use analysis for the company and our predictive analytics specialist knew he had permission to be in direct contact with local utilities. His proactive Thanksgiving Day response enabled the utility to find and repair the problem that day, and have the Bar- gain Hunt store ready for Black Friday shoppers. With Lee Company pros on the job 24/7, cus- tomers don’t have to be. Now, that’s reason to be thankful!

Smart People. Dedicated Partners. Creative Solutions.

For more than 75 years, customers have trusted Lee Company to handle everything from HVAC to plumbing to electrical services; we are the established experts in installation, maintenance and repair.

Today, with more than 1,200 professionals on the team, we’re the people facility managers call when they need collaborative partners, eager to tackle the toughest challenges.

 

We’re ready to create a solution just right for you.

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